Help Center

Bloomeroo is an online florist and all of orders are handmade and delivered from our Bloomeroo staff in the state closest to your delivery location. We don't have a shop front for pick up, sorry! 

Our Bloomeroo warehouses are located in Sydney (Alexandria), Melbourne (Moorabbin), Brisbane (Moorooka), Adelaide (Daw Park) and Perth (Welshpool).

Our flower bouquets come in three sizes – Medium, Large, and Luxe. We also have two premium flower bouquets. The difference in size is as follows:

Medium Bouquet – total arrangement height 25cm approx

Large Bouquet – total arrangement height 35cm approx

Luxe Bouquet – total arrangement height 45cm approx

Premium Bouquet – total arrangement height 75cm approx

Please note: all measurements are approximate and do not include paper wrapping or ribbon dimensions. Pictures of bouquets are for reference only.

You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future.

In the meantime, kindly place your order via our website.

If you’ve got a discount code you’d like to use, you can enter it in the discount box at the payment page.

If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date, or you can contact our Customer Support for any inquiries. Remember you can only use one coupon at a time!

Unfortunately, if you forget to add a code we cannot refund this retrospectively.

We accept Visa, Mastercard & Amex credit charge cards as well as Afterpay.

Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.

For changes on delivery address or message card, you can email us at hello@bloomeroo.com.au, call us at +61 3 9917 5372 (Mon-Sun, 9 AM - 6 PM) or message us through live chat on our website. 

You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method you used to make your purchase and bank clearance which Bloomeroo does not have influence upon.

Yes we do! The same day delivery order cut off is 5PM AEST if not sold out prior for Melbourne, Sydney and Brisbane. The order cut off is 2PM AEST (Mon – Sun) if not sold out prior for Geelong, Mornington Peninsula, Gold Coast, and Adelaide (12PM on Sat - Sun) The order cut off time is 10:30AM if not sold out prior for Wollongong and Central Coast.

We deliver Mon - Sunday in Perth and Fremantle, and the order cut off time is 3pm AWST. 

Schools Delivery Hour:

Same-day orders for schools need to be placed before 10.30AM to guarantee delivery before the end of the school day.

Businesses Delivery Hour:

Same-day orders for businesses need to be placed before 12PM to guarantee delivery before the end of a business day at 6PM.

Residential Delivery Hour:

All other residential deliveries need to be placed by 5PM and will be completed by 9PM.

Tips for Delivery On Times:

If you were hoping to send to a school or business and it is after the above cut-off times, we suggest entering a residential address instead or ordering for tomorrow to ensure it arrived on times.

We provide a same day gift delivery service across Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Perth, Fremantle and Adelaide. 

If you would like to arrange a delivery to a suburb that isn’t included on the list below please contact our Customer Care Team on hello@bloomeroo.com.au and we will provide a custom quote for you.

Order by 5PM for same-day delivery in Melbourne, Sydney, Brisbane

Order by 2PM for Geelong, Mornington Peninsula, Gold Coast and Adelaide* (weekend same-day Adelaide delivery applies if placed before 12pm)

Order by 10:30AM for Wollongong, Central Coast NSW

Melbourne, Sydney & Brisbane

Our order cut-off time is 5PM* for Melbourne, Sydney, Brisbane.  That means you can order up till 5PM and our drivers will deliver to their door by 9PM. For deliveries to schools orders must be placed before 10:30AM and 12PM for businesses.

To check if your delivery suburb falls into a metro zone please use the postcode checker above.

Geelong, Mornington Peninsula, Gold Coast & Adelaide 

Our order cut-off time 2pm* for Geelong, Mornington Peninsula and Gold Coast. That means you can order up til 2pm for delivery by 9pm. For deliveries to schools, orders must be placed  before 10:30AM and 12pm for businesses. We also deliver to Adelaide metro areas 7-days a week via our same-day service until 2pm Monday – Friday and 12pm Saturday and Sunday.

Wollongong, Central Coast

Our order cut-off time for same-day delivery to Wollongong and Central Coast is 10:30am* AEST.

*Same-day delivery cut off times apply if not sold out prior. *All times list are AEST or AEDT when appropriate 

Our drivers are out delivering gifts from 10.30am to 9pm 7-days a week for metro areas (excluding Perth + Fremantle which is Mon-Sat). We are unable to offer specific time slots for orders, sorry! Orders aren't delivered on a first ordered, first delivered basis. Our drivers take a number of deliveries with them at one time and their routes are based on clustered postcodes, prioritising schools and businesses where possible. 

Yes, we do charge delivery fees for orders based on the delivery distance. The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter.

Our flowers are delivered by our partner delivery logistic and our drivers are trained in transporting delicate goods such as flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.

Just a side note, for orders that comes with vase and other add-ons, your delivery package are place in a gift box, to ensure items are not missed out during delivery.

As soon as your delivery has left Bloomeroo HQ we’ll send you an email and SMS notification with an estimated delivery window. Our drivers are picking up orders right up until 5.15PM so you may not receive your notification until then. Didn’t receive a notification? Check your mobile and email entered were correct on your order confirmation or please hello@bloomeroo.com.au">get in touch with our Customer Care team. Our Customer Care team are also available over the phone on (03) 9917 5372.

We have a contactless delivery policy in place. This means wherever possible there should be no direct contact between drivers and customers.

Our delivery drivers have been briefed as follows: Where safe, drivers will leave gifts and flowers at the front door of residential addresses or at the main entrance of commercial addresses.

Drivers will still alert gift recipients by knocking on the door or ringing the doorbell and are still required to ask and confirm the recipient’s name. Other driver policies in place include:

• Drivers are no longer required to obtain a customer signature as proof of delivery. They have been asked to provide a photo of the flowers/gifts as proof of delivery.

• All drivers will be required to thoroughly wash and sanitise hands at the start and end of every shift. As well as sanitising hands in between deliveries and drop-offs.

Bloomeroo flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some arrangements will last up to 2 weeks or even longer only if proper care is given to maintain freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.

To know more about caring for your flowers, here’s our top tips:

-Remove the wet-wrapped foam and compost bag and trim the stems about 1-2 inches. - Fill your vase with water and try and place them in an area that is out of harsh direct sunlight, but gets enough natural light. - Change the water every few days. - Enjoy your beautiful blooms!

The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the arrangement you received is slightly different, it have been arranged with utmost care and attention.

It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by sending us an email at hello@bloomeroo.com.au with the picture, or call us at +61 3 9917 5372 and our friendly Customer Happiness Executives will help solve it.

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days. 

We are always happy to answer the questions you might have about our service. You may send us an email anytime to hello@bloomeroo.com.au or call us at +61 3 9917 5372 (Mon-Sun, 9am-6pm), we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.