Help Center

Bloomeroo is an online florist and all of orders are handmade and delivered from our Bloomeroo staff in the state closest to your delivery location. We don't have a shop front for pick up, sorry! 

Our Bloomeroo warehouses are located in Sydney (Alexandria), Melbourne (Moorabbin), Brisbane (Moorooka), Adelaide (Beulah Park) and Perth (Welshpool).

Yes, we do! We offer same-day delivery with the following order cut-off times:

• Melbourne and Sydney: 4 PM (AEST) 

• Brisbane: 4PM (AEST)

• Adelaide: 4PM (ACST), 2PM on weekends (ACST)

• Perth: 4PM (AWST)

For regional areas including Geelong, Mornington Peninsula and Gold Coast, the usual cut-off time is 2PM AEST Monday to Friday and 1PM AEST on weekends. 

For regional NSW areas including Wollongong, and Central Coast, the usual cut-off time is 11AM AEST Monday to Friday and 1PM AEST on weekends. 

We deliver 7 days a week across Melbourne, Sydney, Brisbane, Adelaide and Perth. 

School Delivery: 

Same-day orders for schools need to be placed before 11AM to guarantee delivery before the end of the school day.

Business Delivery:

Same-day orders for businesses need to be placed before 11AM to guarantee delivery before the end of a business day at 5PM.

Residential Delivery Hour:

All other residential deliveries need to be placed by 4PM and will be completed by 9PM.

Tips for Delivery On Times:

If you were hoping to send to a school or business and it is after the above cut-off times, we suggest entering a residential address instead or ordering for tomorrow to ensure it arrived on times.

Order Cut-Off Times for Same-Day Delivery

Schools

To ensure delivery during school hours, please place your order by:

• Melbourne, Sydney, Brisbane, Adelaide: 11 AM (local time)

• Perth: 11 AM (AWST)

Businesses

To guarantee delivery during standard business hours, order by:

• Melbourne, Sydney, Brisbane, Adelaide: 11 AM (local time)

• Perth: 11:00 AM (AWST)

Wollongong & Central Coast (NSW)

• Same-day delivery, 7 days a week

• Monday - Friday please order before 11AM AEST

• Weekends - please order before 1PM AEST

Geelong, Mornington Peninsula & Gold Coast

• Same-day delivery, 7 days a week 

• Monday - Friday please order before 2PM AEST 

• Weekends - please order before 1PM AEST

Adelaide

• Same-day delivery, 7 days a week

• Order by 4:00 PM (ACST) Monday–Friday

• Order by 2:00 PM (ACST) Saturday–Sunday

•  

Perth & Fremantle

• Same-day delivery, 7 days a week

• Order by 4:00 PM (AWST) Monday–Friday

• Order by 4:00 PM (AWST) Saturday–Sunday

Brisbane

• Same-day delivery, 7 days a week

• Order by 4:00 PM (AEST)

Melbourne & Sydney

• Same-day delivery, 7 days a week

• Order by 4PM (AEST)

Need help or have questions? Our friendly team is here to help—just reach out! 

You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future.

In the meantime, kindly place your order via our website.

If you’ve got a discount code you’d like to use, you can enter it in the discount box at the payment page.

If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date, or you can contact our Customer Support for any inquiries. Remember you can only use one coupon at a time!

Unfortunately, if you forget to add a code we cannot refund this retrospectively.

We accept Visa, Mastercard, Amexcard, and PayPal for payments.

Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.

For changes on delivery address or message card, you can email us at hello@bloomeroo.com.au, call us at +61 3 9917 5372 (Mon-Sun, 9 AM - 9 PM) or message us through live chat on our website. 

You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method you used to make your purchase and bank clearance which Bloomeroo does not have influence upon.

We're unable to accept delivery time requests at the moment.

The good news is you’ll receive an email or sms when your order is out for delivery with a tracking link (same-day delivery locations only) so you can check the estimated time of your delivery.

Orders are not delivered on a first ordered, first delivered basis. Our drivers take a number of gifts with them at a time and their routes are optimised based on clustered postcodes and completing their runs as fast as possible, prioritising schools and businesses where we can.

We are based in Moorabbin (VIC), Alexandria (NSW), Moorooka (QLD) Beulah Park (SA) and Welshpool (WA) –  typically the further away from these suburbs the later the delivery.

When selecting a delivery date, you may notice certain dates grayed out or unavailable. This could be due to several reasons:

a) Delivery Days: We do not deliver on weekends or public holidays for national or outer-state orders, nor on Sundays in the Adelaide metro area. Additionally, no deliveries are available on Good Friday, ANZAC Day, and Christmas Day.
b) Order deadline/cut-off: If you've missed our 2PM or 5PM order cut-off, the date will be grayed out, and the calendar will automatically select the next available delivery date.
c) Processing Time: Some orders require additional processing time depending on whether they are shipped via overnight or same-day delivery services.
d) Inventory: If we've sold out of posies for your selected date and location, the calendar will automatically default to the next available delivery date.

Our flower bouquets come in three sizes – Medium, Large, and Luxe. We also have two premium flower bouquets. The difference in size is as follows:

Medium Bouquet – total arrangement height 25cm approx

Large Bouquet – total arrangement height 35cm approx

Luxe Bouquet – total arrangement height 45cm approx

Premium Bouquet – total arrangement height 75cm approx

Please note: all measurements are approximate and do not include paper wrapping or ribbon dimensions. Pictures of bouquets are for reference only.

Bloomeroo flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some arrangements will last up to 2 weeks or even longer only if proper care is given to maintain freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.

To know more about caring for your flowers, here’s our top tips:

-Remove the wet-wrapped foam and compost bag and trim the stems about 1-2 inches. - Fill your vase with water and try and place them in an area that is out of harsh direct sunlight, but gets enough natural light. - Change the water every few days. - Enjoy your beautiful blooms!

The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the arrangement you received is slightly different, it have been arranged with utmost care and attention.

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.

– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
– If you really want to get the most out of your posy, pop them in the fridge overnight! Flowers like to stay nice and cool and it’s thought the low temps help slow the ageing.

Whilst our dedicated floristry team take great care not to use flowers that are known to be lethal in toxicity to pets, occasionally your pet might have a reaction to a flower that may leave them feeling unwell.  We always recommend to keep flowers out of reach from both pets and children to avoid any averse effects.

It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by sending us an email at hello@bloomeroo.com.au with the picture, or call us at +61 3 9917 5372 and our friendly Customer Happiness Executives will help solve it.

To be eligible for returns and refunds, you should report your case the soonest upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days. 

Yes, we do charge delivery fees for orders based on the delivery distance. The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter.

We deliver Australia wide, with the exception of the Northern Territory. We also cannot send flowers or plants to Tasmania due to strict bio security requirements. 

We provide a same day gift delivery service across Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Adelaide, Brisbane, Gold Coast, Perth, Fremantle. 

For all postcodes outside of the areas listed above, we offer national next day delivery Mon - Fri. 

If you would like to arrange a delivery to a suburb that isn’t included on the list below please contact our Customer Care Team on hello@bloomeroo.com.au and we will provide a custom quote for you.

Unfortunately we're currently unable to dispatch orders to the Northern Territory.

Once your order has been scanned and dispatched from the Bloomeroo warehouse, we’ll send you an email or SMS with an estimated delivery window. Please note that our drivers are out picking up orders until 5:15 PM, so notifications may be sent out by then.

If you haven’t received a notification, please check that your mobile number and email address were entered correctly in your order confirmation. If everything is correct and you still haven’t received a notification, please contact our customer support team at hello@bloomeroo.com.au.

You will receive an SMS and email notification once your gift has left the Bloomeroo warehouse, including an estimated delivery window. Please note that this is a guideline, as our couriers handle multiple deliveries and their route may be impacted by weather, traffic, or other delivery challenges.

You will receive a final SMS and email notification when your gift has been successfully delivered.

Our flowers are delivered by our partner delivery logistic and our drivers are trained in transporting delicate goods such as flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.

Just a side note, for orders that comes with vase and other add-ons, your delivery package are place in a gift box, to ensure items are not missed out during delivery.

For deliveries outside metro areas, a national delivery fee ranging from $20.95 to $24.95 applies. All orders are packaged in our custom-designed flower box to ensure your flowers stay hydrated and secure during transit.

While 98% of national deliveries arrive within one business day, please allow up to 3 business days depending on the location and our courier partners. We currently partner with AusPost/StarTrack for outer-state deliveries and will do our best to meet your chosen delivery date. In some cases, if delivery faces challenges, the order may be redirected to a nearby post office for collection. Our courier team will keep you informed of any updates regarding your delivery.

We have a contactless delivery policy in place. This means wherever possible there should be no direct contact between drivers and customers.

Our delivery drivers have been briefed as follows: Where safe, drivers will leave gifts and flowers at the front door of residential addresses or at the main entrance of commercial addresses.

Drivers will still alert gift recipients by knocking on the door or ringing the doorbell and are still required to ask and confirm the recipient’s name. Other driver policies in place include:

• Drivers are no longer required to obtain a customer signature as proof of delivery. They have been asked to provide a photo of the flowers/gifts as proof of delivery.

• All drivers will be required to thoroughly wash and sanitise hands at the start and end of every shift. As well as sanitising hands in between deliveries and drop-offs.

As soon as your delivery has left Bloomeroo HQ we’ll send you an email and SMS notification with an estimated delivery window. Our drivers are picking up orders right up until 5.15PM so you may not receive your notification until then. Didn’t receive a notification? Check your mobile and email entered were correct on your order confirmation or please hello@bloomeroo.com.au">get in touch with our Customer Care team. Our Customer Care team are also available over the phone on (03) 9917 5372.

We are always happy to answer the questions you might have about our service. You may send us an email anytime to hello@bloomeroo.com.au or call us at +61 3 9917 5372 (Mon-Sun, 9am-6pm), we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.