You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
If you’ve got a discount code you’d like to use, you can enter it in the discount box at the payment page.
If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date, or you can contact our Customer Support for any inquiries. Remember you can only use one coupon at a time!
Unfortunately, if you forget to add a code we cannot refund this retrospectively.
Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.
For changes on delivery address or message card, you can email us at hello@bloomeroo.com.au, call us at +61 3 9917 5372 (Mon-Sun, 9 AM - 6 PM), message us through live chat on our website or message us on Facebook by clicking the button on the bottom left side of our website.
Changes to order details should be done at least 24 hours or one (1) day before your intended delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.
You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method you used to make your purchase and bank clearance which Bloomeroo does not have influence upon.
Yes, we do charge delivery fees for orders based on the delivery distance. The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter.
Delivery takes place during business hours until 6:00 PM, depends on the slot that you have selected. Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.
Our flowers are delivered by drivers and riders that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings, and companies our rider will not be allowed in but to call for the recipient to collect the flowers themselves.
Bloomeroo flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the arrangement you received is slightly different, it have been arranged with utmost care and attention.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by sending us an email at hello@bloomeroo.com.au with the picture, or call us at +61 3 9917 5372 and our friendly Customer Happiness Executives will help solve it.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days.
We are always happy to answer the questions you might have about our service. You may send us an email anytime to hello@bloomeroo.com.au or call us at +61 3 9917 5372 (Mon-Sun, 9am-6pm), we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.
