I was told the flowers were delivered, however the recipient did not receive the flowers. Multiple attempts to call the phone number provide proved futile and ultimate the issue was not able to be solved. Would like a refund or a reissue to an alternate address. Thank you
We appreciate you taking the time to provide feedback on your recent order. We are sorry to hear about the issue you experienced with the delivery of your flowers and understand the disappointment it must have caused.
Upon reviewing our records, we see that your order was confirmed delivered on the scheduled delivery date. Our logistic partner has provided proof of delivery, which can be accessed through the tracking link provided. We apologize if there was any confusion or miscommunication regarding the status of your delivery.
We understand that you may have not been able to reach us via phone, and we apologize for any inconvenience caused. Our customer service team is available from 9am to 6pm daily to address any concerns or resolve any issues. To assist you further, we kindly request that you provide us with your contact number and the best time to reach you. Alternatively, you can also email us at firstname.lastname@example.org so that we can promptly investigate and resolve any pending matters.
Our aim is to provide excellent customer service, and we want to ensure that this issue is resolved to your satisfaction. We value your feedback and your business, and we are committed to addressing any concerns you may have.
Thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Jake from Bloomeroo